Privacy Policy

Last updated: June 2025

KSS Media Ltd (“we”, “us”, “our”) is committed to protecting your personal data. This policy explains what information we collect, why we collect it, and how we use it, in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

KSS Media Ltd is a digital marketing and web development agency registered in England and Wales. Our registered office is at The Catalyst, Baird Lane, Heslington, York, YO10 5GA.

For any data-related questions, contact us at [email protected].

What Data We Collect

Enquiry and Contact Form Data

When you submit an enquiry through our website contact form, we collect:

  • Your name
  • Your email address
  • Your phone number (if provided)
  • The service you are interested in
  • The content of your message

This data is submitted via Formspree and forwarded to our team email. We use it solely to respond to your enquiry and to follow up on potential work together.

Legal basis: Legitimate interests (responding to a business enquiry you have initiated).

Website Analytics

We use analytics tools to understand how visitors use our website. This may include:

  • Pages visited and time spent on each page
  • Referral source (how you found us)
  • Device type, browser, and approximate location (country/city level)
  • Anonymised IP address

We do not use this data to identify individuals. It is used only to improve our website and understand what content is most useful to visitors.

Legal basis: Legitimate interests (improving our website and services).

Cookies

Our website may use cookies for analytics purposes. You can control cookie settings through your browser. Refusing analytics cookies will not affect your ability to use the site.

We do not use advertising cookies or retargeting pixels on this website.

How We Use Your Data

We use your personal data only for the purposes it was collected:

  • To respond to your enquiry or contact request
  • To follow up on a potential project or engagement
  • To improve the performance and content of our website

We do not sell, rent, or share your personal data with third parties for marketing purposes.

Third-Party Services

We use a small number of third-party services that may process your data:

  • Formspree - processes contact form submissions and forwards them to our inbox
  • Google Analytics / similar - provides anonymised website usage statistics
  • Google Maps - embedded map on our contact page (subject to Google’s own privacy policy)

Each of these services operates under its own privacy policy and data processing terms.

Data Retention

Enquiry emails are retained in our inbox for as long as is necessary to handle your request and any subsequent project. If no project results from an enquiry, we will not retain your details beyond the reasonable follow-up period.

Analytics data is retained in aggregated, anonymised form and does not constitute personal data.

Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate data
  • Request deletion of your data (the “right to be forgotten”)
  • Object to processing based on legitimate interests
  • Restrict how we use your data in certain circumstances
  • Complain to the Information Commissioner’s Office (ICO) at ico.org.uk if you believe we have mishandled your data

To exercise any of these rights, email us at [email protected]. We will respond within one month.

Data Security

We take reasonable technical and organisational steps to protect your personal data. All data is transmitted over encrypted HTTPS connections. Access to enquiry data is limited to the KSS Media team.

No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Children

Our services are directed at businesses and professionals. We do not knowingly collect data from anyone under the age of 18.

Changes to This Policy

We may update this policy from time to time. The date at the top of this page will reflect the most recent revision. Continued use of our website after any update constitutes acceptance of the revised policy.

Contact Us

If you have any questions about this privacy policy or how we handle your data:

  • Email: [email protected]
  • Post: KSS Media Ltd, The Catalyst, Baird Lane, Heslington, York, YO10 5GA
  • Phone: 01904 911 008